Return & Refund Policy

At skuupm®, we want every candle, diffuser, wax warmer, and home fragrance product to arrive in excellent condition and be ready to enjoy. If there is a problem with your order, please contact service@skuupm.com and our support team will assist you.

Order Processing

Orders are generally prepared within 1–2 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays will usually begin processing on the next business day.

Once your parcel has been dispatched, a shipping confirmation email containing tracking information will be sent to the email address provided at checkout.

Please note that order processing time is separate from shipping and delivery time.

Order Cancellations

You may request cancellation within 24 hours of placing your order.

After this period, the order may already have entered preparation or fulfillment, so cancellation cannot be guaranteed.

To request a cancellation, email service@skuupm.com as soon as possible and include your order number.

Return Eligibility

Return requests must be submitted within 14 days of receiving your order.

To qualify for a change-of-mind return, products must generally be:

• Unused
• Undamaged
• Clean
• In their original condition
• Returned with original packaging
• Returned with all included accessories, labels, and components

You may open the outer packaging to inspect the appearance of the product, provided the item itself remains unused and in resalable condition.

Because we sell candles and home fragrance products, additional conditions may apply.

Scented Candles

Candles must not have been:

• Lit
• Burned
• Melted
• Trimmed or altered
• Used in any way

The candle vessel, lid, packaging, and accessories should remain in their original condition.

Reed Diffusers

Reed diffusers must not have been used.

Fragrance bottles should remain sealed where applicable, and reeds must not have been inserted into the fragrance liquid.

Products showing signs of leakage caused after opening or use may not qualify for a change-of-mind return.

Wax Melts

Wax melts must remain unused and in their original condition.

They must not have been melted, cut, mixed, or removed from sealed packaging where applicable.

Wax Warmers and Aroma Burners

Wax warmers and fragrance burners must not have been used with wax, fragrance oil, candles, or other heat sources.

The product must remain clean, undamaged, and include all original components.

Non-Returnable Items

Certain products may not qualify for change-of-mind returns, including:

• Used candles
• Burned candles
• Opened and used reed diffusers
• Used wax melts
• Fragrance oils with removed seals where applicable
• Products damaged through misuse
• Clearance or final-sale items where clearly identified
• Items returned without essential components or packaging

These restrictions do not affect your rights if a product arrives damaged, defective, or incorrect.

How to Request a Return

To start a return request, email:

service@skuupm.com

Please include:

• Your order number
• The product you wish to return
• The reason for the return
• Photographs, where relevant

After reviewing your request, our team will confirm whether the return is eligible and provide the appropriate return address and shipping instructions.

Please do not send a return before receiving approval.

Do not send products to our registered company address unless our support team specifically confirms that address for your return.

Return Shipping Costs

For standard change-of-mind returns, customers are responsible for return shipping costs.

If a product is confirmed to be defective, damaged on arrival, or incorrectly supplied, our team will review the situation and provide an appropriate solution.

We do not charge a restocking fee.

Refund Processing

Once a returned product has been received, we will inspect its condition.

If the return is approved, a refund will be issued to the original payment method within 3–7 business days.

Your bank, card issuer, or payment provider may require additional time before the refund appears in your account.

Original shipping charges are generally non-refundable unless otherwise required by applicable law.

Damaged or Defective Products

If a skuupm® product arrives damaged or defective, please contact service@skuupm.com as soon as possible.

Please provide:

• Your order number
• A description of the issue
• Clear photographs of the product
• Clear photographs of the packaging

Examples may include:

• Cracked or broken candle jars
• Broken ceramic wax warmers
• Damaged glass diffuser bottles
• Leaking fragrance liquid
• Broken lids or collars
• Missing or damaged reed sticks
• Products damaged during transportation

Our team will review the information and help arrange an appropriate replacement, refund, or other solution.

The unused-condition requirements for standard change-of-mind returns do not prevent you from reporting a defect discovered during reasonable inspection or normal use.

Incorrect or Missing Products

If you receive the wrong item or something is missing from your order, contact service@skuupm.com.

Please include your order number and details of the issue.

Where possible, photographs of the items received, product labels, and shipping packaging may help us investigate the order more efficiently.

Refunds for Promotional or Bundled Products

If a product was purchased as part of a bundle, gift set, promotional offer, or multi-item discount, the refund amount may reflect the actual amount paid for the returned item.

Where a return changes eligibility for a promotion, the refund may be adjusted accordingly where permitted by law.

Contact Us

For questions regarding returns, cancellations, damaged products, or refunds, please contact:

Brand: skuupm®
Email: service@skuupm.com

This Return & Refund Policy does not limit any rights or remedies available to you under applicable consumer protection laws.