Payment & Security

Shopping for home fragrance products at skuupm® should be simple and secure. Whether you are purchasing scented candles, reed diffusers, wax warmers, or fragrance accessories, our Shopify checkout is designed to make payment clear and convenient.

Payment Methods

The payment options available for your order will be displayed during checkout.

Available methods may vary depending on your country, region, currency, and the payment services supported by Shopify at the time of purchase.

Choose your preferred payment method and follow the checkout instructions to complete your order.

Order Total, Currency & Taxes

Before submitting payment, please review your full order summary carefully.

Your checkout page will show:

• Product prices
• Shipping charges
• Applicable taxes
• Discounts, where available
• The final amount due
• The currency used for the transaction

If your payment method uses a different currency, your bank or card provider may apply exchange-rate or international transaction fees. These charges are determined by your payment provider and are not controlled by skuupm®.

Secure Shopify Checkout

Orders placed through our store are processed using Shopify’s secure checkout system.

Payment information is transmitted through encrypted checkout technology and handled by the applicable payment provider.

For your protection, the skuupm® customer support team will never ask you to send your full card number, CVV/security code, banking password, or one-time verification code by email.

Billing Information

Please make sure the billing information entered at checkout matches the details registered with your payment method.

Incorrect information may cause the payment to be declined or delayed.

Some banks and payment providers may also require an additional security verification step before approving the transaction.

If Your Payment Is Declined

If you are unable to complete payment, we recommend checking:

• Your card or payment details are correct
• Your billing address matches your payment account
• Your payment method has not expired
• You have sufficient funds or available credit
• Any security verification has been completed
• Your bank allows online or international transactions

If the payment still does not go through, you may try another payment option shown at checkout or contact your bank or payment provider directly.

How Do I Know My Order Was Successful?

After a successful checkout, an order confirmation will normally be sent to the email address provided during checkout.

If you cannot find the confirmation email, please check your spam or junk folder.

If you are unsure whether the payment was completed, contact service@skuupm.com before placing another order to avoid accidental duplicate purchases.

Duplicate or Unrecognized Charges

If you notice a charge that you do not recognize or believe you may have been charged more than once, contact us at service@skuupm.com.

Please provide:

• Your order number, if available
• The date of the transaction
• The amount charged
• A brief description of the issue

Do not send complete card or banking details.

If you believe your payment method has been used without authorization, you should also contact your bank or payment provider as soon as possible.

Refund Payments

When a return or refund has been reviewed and approved, the refund will be sent back to the original payment method used for the order.

Approved refunds are generally processed within 3–7 business days.

Additional processing time may be required by your bank, card issuer, or payment provider before the funds appear in your account.

Please review our Return & Refund Policy for information about return eligibility and refund conditions.

Payment Issues After Checkout

If your payment appears successful but you do not receive an order confirmation, please contact us before attempting another purchase.

Providing the email address used at checkout and any available order information will help us investigate the transaction more efficiently.

Payment Support

For questions about paying for a skuupm® candle, reed diffuser, wax warmer, or other home fragrance product, contact:

Customer Support: service@skuupm.com

When contacting us about an existing order, please include your order number whenever possible.