Privacy Policy
Privacy Policy
At skuupm®, we respect your privacy and are committed to handling personal information responsibly. This Privacy Policy explains what information we may collect, how we use it, when it may be shared, and the choices available to you when you browse our Shopify store, purchase home fragrance products, or contact our customer support team.
Throughout this Privacy Policy, “we,” “us,” and “our” refer to skuupm®.
1. What We Mean by Personal Information
Personal information is information that identifies you, relates to you, or can reasonably be connected with you.
This may include information that identifies you directly as well as information that becomes identifying when combined with other data.
Information that has been permanently anonymized or aggregated so that it can no longer reasonably identify an individual is not treated as personal information under this Policy.
2. Information We Collect
Information You Provide to Us
We may collect information that you voluntarily provide when you:
- Place an order
- Create or use an account
- Contact customer support
- Subscribe to marketing communications
- Participate in surveys or promotions
- Submit reviews, feedback, or other communications
Depending on your interaction with our store, this information may include:
- Name
- Email address
- Telephone number
- Billing address
- Shipping address
- Account login information
- Order and transaction details
- Customer service messages
- Product reviews and feedback
- Marketing preferences
Payment information entered during checkout is processed through Shopify and the applicable payment service providers.
Information Collected Automatically
When you browse or interact with our website, certain technical information may be collected automatically.
This may include:
- IP address
- Browser type
- Device type
- Operating system
- Device identifiers
- Pages viewed
- Products viewed
- Actions taken on the website
- Referring website or source
- Shopping and checkout interactions
- Diagnostic and performance information
We may also receive approximate location information derived from your IP address.
3. How We Use Personal Information
Processing Orders
We use personal information to:
- Process purchases
- Confirm orders
- Arrange payment
- Prepare and ship products
- Provide delivery updates
- Handle returns and refunds
- Respond to customer service requests
This may apply to purchases of scented candles, reed diffusers, wax warmers, fragrance accessories, and other skuupm® home fragrance products.
Operating and Improving Our Store
We may use information to understand how customers interact with our Shopify store and to improve our products and services.
This may include:
- Understanding shopping behavior
- Improving website navigation
- Reviewing product performance
- Improving customer support
- Detecting technical problems
- Developing new product selections
- Measuring store performance
Communicating With You
We may use your contact information to send:
- Order confirmations
- Shipping notifications
- Account-related communications
- Customer support responses
- Return and refund updates
- Important policy or service notices
Where required, promotional emails or marketing messages will be sent only with the appropriate consent.
You can request to stop receiving marketing communications at any time by contacting:
You may also use any unsubscribe option provided in our marketing emails.
4. Personalized Content and Advertising
Where permitted by law and based on your preferences or consent, we may use information about your interactions with our store to:
- Personalize website content
- Recommend relevant products
- Measure marketing campaigns
- Understand advertising performance
- Display advertising that may be more relevant to your interests
This may involve working with advertising, analytics, and marketing service providers.
Depending on applicable U.S. state privacy laws, some of these activities may be considered a “sale,” “sharing,” or targeted advertising.
For more information and available opt-out options, please review our Your Privacy Choices page.
5. Cookies and Similar Technologies
Our Shopify store may use cookies, pixels, browser storage, device identifiers, and similar technologies.
These technologies may help us:
- Keep the website functioning properly
- Maintain shopping cart functionality
- Remember preferences
- Recognize returning browsers or devices
- Understand website traffic
- Analyze store performance
- Improve customer experience
- Measure advertising performance
- Support relevant marketing
Some cookies are necessary for the operation of the store, while others may relate to analytics, preferences, or advertising.
Where required by law, you may be provided with controls to manage optional cookies.
6. How We Share Personal Information
Service Providers
We may share personal information with third-party providers that help operate our business.
These may include providers involved in:
- Shopify store infrastructure
- Payment processing
- Order fulfillment
- Shipping and delivery
- Customer support
- Analytics
- Email communications
- Advertising
- Fraud prevention
- Website hosting or technical services
We provide these parties with information reasonably necessary to perform their services.
Shopify
Our online store is hosted and supported through Shopify.
Shopify may process certain personal information as part of providing ecommerce, checkout, payment, analytics, and related services.
Shopify's own privacy practices may also apply to information processed through its systems.
Business Transactions
If skuupm® is involved in a merger, acquisition, financing transaction, restructuring, sale of assets, or similar business event, personal information may be transferred or disclosed as part of that transaction where permitted by law.
Legal and Protective Purposes
We may disclose information when reasonably necessary to:
- Comply with applicable laws
- Respond to lawful government requests
- Comply with court orders or legal proceedings
- Investigate suspected fraud
- Enforce our policies
- Protect our customers
- Protect our business and legal rights
- Maintain website and transaction security
7. Legal Grounds for Processing
Depending on your location and applicable law, we may process personal information based on one or more legal grounds.
These may include:
- Performing a contract with you
- Processing and delivering an order
- Meeting legal obligations
- Protecting legitimate business interests
- Preventing fraud or misuse
- Improving our services
- Your consent
Where processing is based on consent, you may withdraw that consent where permitted by law.
8. Children’s Privacy
Our online store and products are intended for adults.
We do not knowingly collect personal information from children under 16 years of age, or below another applicable minimum age required by local law.
If we become aware that personal information has been collected from a child in violation of applicable requirements, we will take reasonable steps to delete it.
If you believe a child has submitted personal information to skuupm®, contact:
9. Your Privacy Rights
Depending on where you live, privacy laws may provide you with certain rights regarding your personal information.
These may include the right to:
- Request access to personal information
- Request correction of inaccurate information
- Request deletion of certain information
- Request restriction of certain processing
- Object to certain processing activities
- Withdraw consent
- Request a portable copy of your information
- Opt out of certain targeted advertising activities
- Opt out of certain sales or sharing of personal information
- Submit a complaint to a relevant privacy authority
Availability of these rights depends on your location and applicable law.
To submit a privacy request, contact:
We may need to verify your identity before processing certain requests.
10. Global Privacy Control
Where required by applicable law, we may recognize a valid Global Privacy Control (GPC) signal sent through your browser or device.
A recognized GPC signal may be treated as a request to opt out of certain activities that could be considered:
- Sale of personal information
- Sharing of personal information
- Targeted advertising
The effect of the signal generally applies to the browser and device used to access our website.
Please review our Your Privacy Choices page for additional information.
11. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against:
- Unauthorized access
- Improper disclosure
- Loss
- Misuse
- Alteration
- Destruction
However, no online transmission or electronic storage system can be guaranteed to be completely secure.
For your protection, never email us your full payment card number, security code, password, or one-time authentication code.
12. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy.
Retention periods may depend on factors such as:
- Order and transaction requirements
- Customer service needs
- Account activity
- Legal obligations
- Tax and accounting requirements
- Fraud prevention
- Dispute resolution
- Regulatory requirements
Information may be retained for longer where required or permitted by applicable law.
13. External Websites
Our Shopify store may contain links to third-party websites, services, or platforms.
This Privacy Policy applies only to information handled by skuupm® through our own store and services.
Third-party websites have their own privacy practices, and we are not responsible for how independent third parties collect, use, or protect information.
We recommend reviewing their privacy policies before providing personal information.
14. International Users
Our website may be accessed by customers in different countries.
As a result, personal information may be processed or stored in jurisdictions outside your country of residence where our service providers operate.
Where required, appropriate safeguards will be used in accordance with applicable data protection laws.
15. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in:
- Our business operations
- Shopify services
- Technology
- Product offerings
- Legal requirements
- Privacy practices
The latest version will be published on this page.
We recommend reviewing this Policy periodically.
16. Contact Us
If you have questions about this Privacy Policy, wish to exercise a privacy right, or have concerns about how your personal information is handled, please contact:
Brand: skuupm®
Email: service@skuupm.com